Flemingo International has been awarded the contract to operate the duty-free concessions at nine Indian airports.
Flemingo will operate at Chennai, Kolkata, Calicut, Trichy, Mangalore, Goa, Ahmadabad, Amritsar and Lucknow. The contract duration for all the concessions is for seven years except for the Trichy agreement which will run for 10 years. The new concessions will run from 2016–2023 and cover liquor, tobacco, confectionery, perfumes and cosmetics, fashion, fashion accessories, electronics and destination categories.
The company began its operations in India with duty-free shops in four airports and is now present in 11 international airports including Jaipur and Trivandrum, in addition to the aforementioned airport locations and eight seaports. These are located in Mumbai, Haldia, Paradip, Goa, Kolkata, Jawaharlal Port, Mangalore and Mundra.
It also manages Mumbai Duty Free, the largest duty-free operation in the country covering an area of 50,000 sq ft along with partner DFS Group. The joint-venture also has fashion and accessories shops in Delhi.
Flemingo International CEO Atul Ahuja said: “We are very pleased to continue our long-standing relationship with Airport Authority of India and to receive further proof that our approach is a winning one in the face of stiff competition. This win reaffirms our position as the number one duty-free player in the region.”
He added: “Flemingo’s footprint would be highly visible to the international travellers as Chennai and Kolkata airports are among the top five international airports with connections to all major destinations worldwide.
“Since making our debut in India, we have developed an understanding of the market which is next to none. We look forward to delivering world-class service for the Airports Authority of India airports and passengers.”
Commenting on this significant development, airport director Chennai International airport Deepak Shastri commented: “We are delighted to have Flemingo International partner us in bringing alive the retail and duty-free concepts at international airports across India. This partnership has worked for us in the past and we are now looking forward to some exciting new concepts to provide passengers a unique experience and world-class duty-free shopping.” Flemingo India will now be headed by Anirban Dutta Chowdhury, who recently joined as CEO from Nuance Group India.
Expressing his gratitude and reaffirming Flemingo’s position, he remarked: “We would like to thank the Airport Authority of India for having accepted our proposal and giving us the opportunity to continue working with them.”
Chowdhury said the “company has developed a detailed understanding of the changing needs of the Indian passengers over the last few years and has proposed a retail offer which is very global in its appeal. We are confident we will continue to delight the passengers passing through the Airports,” he said.
Outlining his aims for the duration of the contract, he remarked: “A contract duration of at least seven years and with commercial space doubling in most of the locations, gives us an added impetus to roll-out our new store concepts and more effective merchandising and marketing plans.”
Meanwhile, Flemingo International has undertaken various new e-initiatives including the launch of Flemingo Reserve, the pre-order site for all Flemingo operations. This dedicated pre-order service (http://flemingodutyfree.com/Flemingo Reserve), will be available across all Indian airports where Flemingo operates.
Flemingo International, parent company of Flemingo Duty Free is present in 34 countries with over 200 operations and focuses on emerging markets. It operates across different formats including duty-free shops in airports, cruiseships, borders, downtown, seaports; diplomatic duty-free, in addition to inflight supply as well as convenience, food and beverage and luxury retail outlets at airports. With its emerging market focus, Flemingo operates master concession and partners with airports to lend its expertise.